Please make donations from the URL below.
https://goldribbon.my.salesforce-sites.com/en/?at=p&dt=1&cid=7012x0000005ufp&f=1
Q:I can't select an amount over 100,000 JPY. How can I make a donation of over 100,000 JPY?
A:When selecting an amount over 100,000 JPY, please choose "any amount you like" and enter the number without commas in the input field.
If a comma is included, the message "Please enter correct amount" will appear and you will not be able to proceed. Please enter numbers only.
Q:Can I gather funds from multiple people for the donation?
A:While we appreciate the effort to gather funds from multiple people, please ensure that donations are made collectively by the charity runner themselves. This is necessary to match and verify the information and amounts provided during the charity runner's application with the donation details.
If the charity runner does not have a credit card or if it is difficult for them to make the donation for any reason, please contact us at [ marathon@goldribbon.jp ] as soon as possible.
Q:The error messages are in Japanese, and I can't understand what the error is.
A:we apologize for any inconvenience caused by some error messages being displayed in Japanese. Examples of error messages are listed here, so please check if any of them apply.
If you have any questions, please contact us at [ marathon@goldribbon.jp ].
■ER060:There's an error in the phone number input.
Please enter the phone number using only numbers, without symbols such as "+".
■Credit Card Security Code Error
If a popup like the one shown below appears, it indicates a credit card security code error. Please check the three or four-digit security code on your credit card and enter the correct number.
If you have any questions, please contact us at [ marathon@goldribbon.jp ].
Thank you for your support and understanding.